Jamaica Urban Transit Company Limited

Government Of Jamaica

Frequently Asked Questions

Got questions? We’ve got answers to help you ride with confidence.

Here are a few helpful tips to quickly find the information you need about the JUTC:

  • Many common questions about our services are answered in our FAQs section.
  • You can easily plan your journey by checking out our Maps and Schedules pages.
  • If you need further assistance, feel free to contact our Customer Service Team at 876-948-4240 or 876-598-6060.
  • We also offer special assistance for customers with disabilities at the Half-Way-Tree Transport Centre.
  • We’re here to help make your experience with us smooth and accessible.
How can I charter a JUTC bus?

Contact can be made to the charter department at (876) 749-0474 or email us at [email protected] where we will provide information to you.

  • Half-Way –Tree
  • Transport Centre
  • Spanish Town LayBy/Terminus
  • Downtown Hub (Church Street across from the Ward Theatre)
  • Greater Portmore Hub (Greater Portmore Mall)
  • Cash, Debit and Credit card (2-3 business day before charter date)
  • Cheque and wire transfer (1 business week before the charter date)

No. Smart fare cards are only used to pay for fares for route buses.

A maximum of two pickup points are allowed per charter.

Routes may vary based on certain logistics, however if a customer request to travel a certain route the charter team will bill you according to your request.

The regular bus holds a maximum of 53 seats while the premium bus can carry between 53 & 57 seats.

Absolutely no standing is permitted to safeguard public safety.

The JUTC does not facilitate request of drivers. All our drivers are trained and must provide exceptional service at all times.
Food is not allowed on the bus because most of our buses are cushioned seats. To do so, would be to encourage rodent infestation. However, arrangements can be made to facilitate a snack break en-route to your destination.
Can I pay fares using cash and or card on the regular service?

Yes, we accept cash and the JUTC SmartFare Card as payment for fares. However, on the premium service only smartfare cards are accepted. As time moves on, we are moving towards creating a cashless enterprise where passengers will use their cards and or their phones to pay fares.

Complete an application form at any of our four locations. The required Information includes:

  • Name
  • Address
  • Telephone Number
  • Date of Birth
  • Valid Identification
  • Gender
  • Occupation
  • Name of School/ Institution

Our main locations are:

  • Half Way Tree Transport Centre
  • Spanish Town Layby
  • JUTC Greater Portmore Office
  • East Parade Office
  • JUTC Mobile Units

Yes, there are two different types of smartfare cards:

  • Concession smartfare card for senior citizens, disabled, student and children.
  • Adult smartfare card.

Yes. The different fares are as follow:

  • Senior Citizen pay: $40.00
  • Student pay: $30.00
  • Disabled pay: $30.00
  • Children pay: $30.00
I am a current sub-franchise operator and wish to change my vehicle to a newer model, what is the process to do so?

If you wish to change a vehicle for which you already have a road license you will need to come in to our offices and complete a “Change of Vehicle” form. You will be required to provide vehicle details for both vehicles on this form. Be sure to take along the original vehicle documents (registration, fitness, insurance, road license) for the new vehicle. Your records will be updated subsequently both at the JUTC and at the Transport Authority.

Download Change of Vehicle Form

An applicant involved in a joint venture who wishes to remove his/ her name from the sub-franchise agreement, or wishes to remove the other party’s name, both applicants must provide in writing a letter confirming same. The letter must be stamped and signed by a Justice of the Peace.

Additions of names to an existing road license are typically not allowed except under certain discretionary circumstances. An applicant who is considering adding a name to his/her road license must apply to do so in writing to the JUTC. The applicant must outline the circumstances that have triggered the request and provide supporting documentation to for same. An applicant must receive consent from the JUTC in this regard before adding a name to the documents of the licensed vehicle.

Sale or transfer of road licenses is strictly prohibited! An applicant who wishes to discontinue the sub-franchise arrangement must surrender his license by submitting a letter to the JUTC along with the last issued road license.

New Applicants are not guaranteed a space however applications are kept on file during the licensing year and applicants will be duly notified where spaces become available.

Currently applicants pay the JUTC sub-franchise fee in two equal installments.

If you don’t find the answer to your question through the FAQs, please email us. You may send email to the following addresses:

For customer service issues – [email protected] or [email protected] and for any other matter, please email, [email protected] . We’ll get you the answer you’re looking for as soon as possible.

If you want to request detailed information via Access to Information, ATI, you must do so via [email protected]

One important note: if you have information of an emergency nature to communicate to the JUTC, please do not send it by e-mail. To report an emergency, dial our REPORT IT Hotline – 876-570-1789.