Website User Privacy Statement
Our Commitment to Privacy
At Jamaica Urban Transit Company (“JUTC”) we hold a steadfast commitment to safeguarding your privacy and ensuring the utmost security of your personal information. This comprehensive privacy statement details the meticulous measures we employ to protect the data collected through our website, aligning with the stringent provisions of the Data Protection Act of Jamaica 2020. JUTC understands our obligations to all our internal and external customers (referred to as data subjects under the Data Protection Act) whose personal data, including sensitive personal data, in or which may come into our possession, and we are committed to protecting your privacy, keeping your personal information safe and ensuring the security of your data. If you desire more information regarding the specific personal data we collect, please consult our General Privacy Statement applicable to all stakeholders.
- Information We Collect
Upon visiting our website, you have the freedom to explore its content without disclosing any Personal Data about yourself. We only gather Personal Data from you in specific instances, such as when you register or complete a form.
Our data collection efforts involve both Personal Data and Anonymous Data, as outlined above.
We meticulously gather and process information on our website to furnish details and streamline services for our visitors. The types of information we may collect include:
- Personal Information: When using our website for activities such as booking charters or submitting a Sub-Franchise License Application and Renewal, we may collect various personal details like your name, contact information, and payment specifics. On the other hand, “Anonymous Data” pertains to information not connected to your Personal Data, incapable of individually identifying individuals.
- Usage Data: Alongside personal information, we may also accumulate non-personal data like IP addresses, browser details, and other usage information. This comprises statistical data concerning the browsing behaviours and trends of visitors to the JUTC’s website, without identifying any individual. Additionally, cookies may be utilized to gather user data with the aim of improving your experience on JUTC’s website. You have the choice to adjust your cookie settings.
- How We Use Your Information
The information collected on our website serves various purposes, including:
Providing Services: We employ your data to fulfil requests for charters, Sub-Franchise License Applications, and Renewals.
Improving User Experience: Utilizing non-personal information, we continuously strive to enhance the functionality and user experience of our website.
Security Measures: To fortify the security of our cloud-based applications, we implement robust measures such as firewalls and Secure Sockets Layer (SSL) encryption in website communication.
- Your Consent
By utilizing our website, you unequivocally consent to the collection and utilization of your information as meticulously outlined in this statement.
- Legal Bases for processing Personal Data:
- User Consent: We always seek your explicit, informed, and voluntary consent before handling your Personal Data, except when it’s not feasible. If processing your Personal Data is necessary (e.g., due to legal obligations, safeguarding vital interests, public interest, or aiding in the administration of justice), we may proceed. You can withdraw your consent at any time through the same method or by contacting our Data Protection Officer, Racine Weir-Rattray at rwrrattray@jutc.com.jm or 876-749-3192.
- Contractual Obligation: We may process your Personal Data when considering entering into a contract with you or fulfilling our existing contractual commitments.
- Legitimate Interest: Our processing of your Personal Data is driven by the legitimate interest of efficiently delivering and promoting our services to you. However, we refrain from processing your data if it poses potential risks to your rights, freedoms, and vital interests.
- Public Interest: We process your personal data if it’s necessary for tasks carried out in the public interest, such as promoting education access, social fairness, environmental responsibility, and children’s well-being. This includes gathering basic personal details from children for administering concession cards, ensuring affordable transportation services. We strictly adhere to data protection regulations to safeguard privacy rights while serving the community’s best interests.
- Legal Obligation: We may process your Personal Data to comply with legal requirements, including investigating financial crimes, fraud, and threats, and sharing data with law enforcement and regulatory bodies. We also assess the affordability and suitability of credit for loan and other credit applications throughout the relationship.
- Data Security
Ensuring the utmost security of your data is of paramount importance to us. We have implemented stringent measures, and all data is stored in a secure database fortified with the latest and highly effective layers of protection. Access to this database is restricted solely to authorized personnel, specifically JUTC website administrators, who undergo regular training on cutting-edge data protection practices.
- Your Privacy Rights and Choice
You can access, modify and delete any personal that we have for you. You have rights under the Data Protection Act, in relation to your Personal Data. These rights include:
- Right to be informed about how your Personal Data is being processed;
- Right to request access to your Personal Data;
- Right to consent and withdraw consent;
- Right to request the correction of your Personal Data;
- Right to object to the processing of your Personal Data;
- Right to require that your Personal Data is not subject to automated decision-making only.
If you wish to exercise any of the rights set out above, please contact our Data Protection Officer, Mrs. Racine Weir-Rattray at rwrattray@jutc.com.jm
Please note that if you contact us to do any of the things listed above, we may require you to provide sufficient personal data to allow us to identify you. However, this personal data will only be used for this purpose. If you contact us to exercise these rights, we will respond to your request within thirty (30) days.
If we are unable to fulfil a request from you to exercise one of your rights, we will write to you to explain the reason for refusal.
- Links to Other Websites / Third Party Content
For your ease of access, our website may include hyperlinks directing you to other websites. Please note that we are not accountable for the practices regarding privacy on these sites, and this statement does not extend to any linked sites or companies outside of our ownership or control. Linked sites may gather information beyond what is collected on our website. We advise you to locate and review the privacy policy of each linked site you visit to comprehend how your information is collected, utilized, and safeguarded.
- Notifiable Data Breaches
We take data breaches very seriously. We will endeavour to meet the 72-hour deadline as required by the Data Protection Act to report any data breach to the Information Commissioner. Further, where there is likely to be a high risk to your rights being breached, then we will endeavour to contact you without undue delay.
- Children’s Privacy
Our services, with the exception of smarter cards, are unavailable to individuals under the age of 18 unless they have obtained parental or guardian consent. Any data contravening this condition will be promptly removed. If you become aware of a situation where a child has provided us with information without the necessary parental or guardian consent, please reach out to our Data Protection Officer.
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- Third-Party Disclosure
Rest assured, we do not engage in the sale, trade, or transfer of your personal information to third parties without your explicit consent. However, we may share your information with trusted third parties who assist us in operating our website or providing services, always adhering to the Data Protection Act of Jamaica 2020.
- Retention of Personal Data
The JUTC commits to not storing data longer that is necessary as provided in law and other Government of Jamaica rules for the purposes of statutory obligations, accounting, reporting and or auditing purposes.
- Marketing
If you haven’t informed us that you prefer not to receive communications, we will send you pertinent marketing information via mail, phone, email, text, and other electronic means. Should you wish to alter your contact preferences or opt out of receiving such information, you can unsubscribe using the link provided at the bottom of our emails or by reaching out to us via the contact details listed in the “Contact Us” section of this statement.
Furthermore, we will always obtain your explicit consent before publishing any image, audio recording, or video of any data subject on our website. This ensures that we respect the privacy and consent of individuals featured in such media.
- Viewing and Maintaining Personal Data
Existing users have the capability to access and manage their personal data using our Customer Portal. Should you wish to make any modifications, you can conveniently do so through the portal. For any inquiries regarding the data we retain, please reach out to the Data Protection Officer (DPO).
- Changes to this Privacy Statement
We retain the right to update and modify this statement as deemed necessary. Any amendments will take immediate effect upon posting on our website.
You can see when this statement was last updated by checking the date at the bottom of this page. You are responsible for periodically reviewing this statement.
- Contact Us
We welcome your comments or questions regarding this Privacy Statement. If you have a question or comment regarding this statement or you would like to make a complaint, please contact our Data Protection Officer using the details below:
Mrs. Racine Weir-Rattray
(876)749-3192-9 ext. 66210
If you are not satisfied with the way that we have handled your complaint, you have the right to raise the matter with the Information Commission using the contact details below:
Information Commissioner’s Office
The Masonic Building (2nd Floor)
45-47 Barbados Avenue
Kingston 5
Jamaica
Telephone (876) 920-4390
Email address: info@oic.gov.jm
“Thank you sincerely for entrusting us at JUTC with your valuable information.”